Returns and Exchanges 

All goods sold are non-exchangeable and non-refundable, unless otherwise stated below. We strictly do not accept change-of-mind returns or exchanges - there are no exceptions to this. 

Damages or Defect issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take video when opening the parcel to prove the issues.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.